LSInc Quality Assurance Policy and Quality Control Plan (QCP)
The LSInc Team is committed to implementing a Quality Control Plan (QCP) that will ensure the highest quality and most consistent services are provided to all our customers. With this commitment, we will meet or exceed all requirements and customer expectations. Therefore, our QCP ensures support:
- Meets or exceeds all established performance standards
- Involves all staff in quality management and performance monitoring functions
- Integrates quality control processes in all applicable tasks
- Rapidly detects existing or anticipates deficiencies
- Applies deficiency identification, tracking, and correction processes
- Implements systemic process improvements as opportunities are identified
- Executes a customer feedback program
Quality control is everyone’s responsibility. Managers and supervisors, technical and non-technical personnel, line and staff — each have an important influence on the end result. Our primary approach to providing quality is simple, easy to understand, and effective. It consists of two interrelated parts: We use written checklists based on customer requirements and procedures to ensure quality performance, and a feedback and response system to meet our goal of continuous process improvement. The purpose of our dual approach is to identify problems and deficiencies and correct them before performance is impacted.
As routine, we monitor employee performance, actively engage customer feedback, and take action as appropriate to ensure the highest performance is maintained in accomplishing all task responsibilities.
The first level of the LSInc Quality Assurance Program is the acquisition of highly qualified associates. All of our personnel are carefully screened for solid technical backgrounds, quality of work, enthusiasm, and motivation. We firmly believe that quality people, with the appropriate enablers, will provide quality work.
Secondly, our stated corporate goal and focus is on providing our customers with outstanding support, quality, and best value deliverables. LSInc’s emphasis on continuous quality improvement ensures that our associates always strive to improve customer support. A senior manager or other responsible associate reviews the content of all deliverables.
Our company slogan is “Service is in the Details.” Our philosophy on assuring quality in all our efforts is consistent with the ideas of Dr. Edward Deming regarding “building in” quality. Simply stated, quality is achieved when care is taken at every step of the way in providing services or delivering documents ordered through the contract. This is done from the bottom up, at every level of task execution and management. To this end, LSInc makes every effort to foster a culture of awareness of the need for quality output — to do it right the first time!
A final element of the quality process is the feedback we receive from our customers. We provide periodic customer surveys requesting an honest assessment of our support service and deliverables. We are confident that our customers will also reflect our performance via the Contractor Performance Assessment Reporting System (CPARS). We will utilize this feedback to make any necessary changes to our support posture. The above Quality Assurance procedure, as part of our QCP is used under all contract Task Orders in which we participate.